Refund policy

Return & Refund Policy

We want you to be happy with your Delion order. Please review our return policy below.

Merchandise Returns
We offer a 30-day return policy on eligible non-consumable merchandise. You have 30 days after receiving your item to request a return.

To be eligible for a return, merchandise must be in the same condition in which it was received, unworn or unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, contact us at drinkdelion@gmail.com. If your return is accepted, we will provide instructions for returning your item. Items sent back without first requesting a return will not be accepted.

Consumable Products
For health and safety reasons, consumable products, including Delion roasted dandelion root grounds, cannot be returned once shipped.

However, if your order arrives damaged, defective, or incorrect, please contact us at drinkdelion@gmail.com as soon as possible so we can review the issue and make it right.

Non-Returnable Items
In addition to consumable products, we cannot accept returns on gift cards, sale items, personalized/custom products, or items that have been used or opened.

Exchanges
The easiest way to exchange eligible merchandise is to request a return for the item you received and, once the return is accepted, place a separate order for the replacement item.

Refunds
Once we receive and inspect an eligible return, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact drinkdelion@gmail.com.